Kudos To Perko

[RGrew176]

Last August I purchased my 1981 Carver 3007 Aft Cabin. One thing that did not come with the boat was a key to the cabin doors. Somewhere over the previous 34 years and 2 owners the cabin key was lost.

I saw a code on the lock itself. I emailed Perko last week but heard nothing. Yesterday I called them and asked if it were possible for them to get me the needed key. I gave the lady on the phone the lock code. She said that is an old code, what year is your boat. I told her it was a 1981 Carver. She said that they probably did not stock keys that old but she would go and look.

She was gone a few minutes. When she came back on the line she said that she found 2 keys and that she would hold them for me. In order for them to ship the keys to me they needed me to send them a copy of the title, or registration or insurance showing that I indeed was the owner of the boat. They said for the small amount they would not let me use a credit card that I would have to send a check. No problem says I. I asked how much for the keys. She said $1.80 each for the keys and $1.50 for shipping. So, for the mere sum of $5.10 I will be able to lock the cabin doors once I launch.

I mailed out the check and the copy of the title with Wednesdays mail. Hopefully I will have the keys in a couple of weeks, hopefully sooner. Although theft is not a big problem at the marina I am at this will at least slow down a thief for a couple of seconds with the doors locked.

Once again, kudos and thanks to Perko for great customer service.

[SplashyLady]

Good to hear somebody still believes in customer service!

[RGrew176]

I was somewhat surprised that they still had keys for a boat that old. I think the lady on the phone may have been as surprised as I was that there were still keys in stock.

$5 for a couple of new keys is a lot less expensive than $99 for a new lockset. I am a happy customer.

[RGrew176]

I called Perko to day to check up on the progress. They said that they put my new keys in todays mail. I should have them hopefully by the end of the week. It sure will be nice to be able to lock the doors to the salon. I know that won't keep the bad guys out but it will slow them down just a bit. I really do not like leaving the boat unlocked.

[RGrew176]

The 2 keys that Perko sent me arrived in the mail on Saturday. I will be headed back to my boat on Wednesday. Will find out then if the keys are the correct ones. Fingers crossed.

[RGrew176]

My keys arrived in the mail on Saturday. When I got off work early Wednesday morning I loaded up some stuff and headed for the boat. I put the key in the lock and turned the lock. The one key I brought with me works like a charm. I can now lock the cabin door to my boat. Its a good feeling and a lot cheaper than a new lock set. Once again Kudos To Perko. They went the extra step and I am a happy customer.

[Grafunkus]

Lucky you. Our call to Perko to get keys to our 1982 and they didn't have any available

[RGrew176]

Source of the post Lucky you. Our call to Perko to get keys to our 1982 and they didn't have any available

Definitely. When I called the lady that answered the phone said she did not think they had any. She did say I was in luck when she found 2 of them. Better to be lucky sometimes. At $5.10 they are probably the least expensive thing I will ever buy for this boat.