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Shore power question


Hey gang, please bear with me as I'm a new owner (1996 455 Aft Cabin) and still trying to figure out some basics. Among the many issues I'm trying to solve right now is my 110 power setup. When I run the generator, both voltmeters show ~120, as they should, and everything runs properly (Air conditioning, outlets, etc.). However, when I plug into my shore power pedestal, only the Second bank shows 120, the first sits at 0. I've got a single 50a plug on the pedestal, I bought a brand new shore power cord in case that was the problem, but same result. Am I supposed to be plugging into two outlets on the pedestal side? Do I have a problem with my pedestal wiring? Any suggestions? Thanks in advance!

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